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Dive Into the New Age of IT

Networks & Data Centre Services

The network is the most critical component of small business and enterprise architecture

ethereum IT has designed, implemented and integrated key networking assets for Australia's most demanding IT environments

Networks

ethereum IT has a wealth of experience in delivering leading technology including convergence, automation and management

- LAN, WAN, MPLS, SD-WAN and Private Fibre connectivity
- Core, Campus & Edge services
- Layer 2 and Layer 3 design and configuration
- Certified with NBNCo and TITABs
- Fibre and Mobile deployments, including wireless fixed wave technology
- Multi-site data centre architectures
- Policy based routing and automation
- Control, management and analytics from performance and tuning

Data Centre Services

ethereum IT has a dedicated Data Centre practice consisting of highly certified engineers who are able to deliver all projects from the most simplistic to the most complex.

Our team responds to significant movement within the disciplines of design, implementation, service management, automation and integration between vendors and platform providers

The convergence of traditional core networking and infrastructure networking has driven complexity to the very centre of services delivery. This, coupled with the need to integrate both public and private cloud services within the enterprise, shows how the Data Centre has evolved heavily in recent years

The design architectures provided by our experienced engineers enable our customers to make informed and strategic choices that an enterprise requires

Specific services available from ethereum IT include

Cloud (Public, Private, Hybrid)
Disaster Recovery
Orchestration
Virtualisation
SAN

We understand that managing infrastructure can be time consuming for your IT department and they can better utilise their time towards more strategic business operations

ethereum IT can free up time and reduce risk to our customers by providing a number of outsourced options

These include

24 x 7 or 8 x 5 SLA based support
Following ITIL governance
Onsite attendance
CMDB asset management
Fault monitoring and management for hardware failure
Vendor warranty liaison
Scheduled maintenance tasks – backup, server patching and log management
Tolerance and threshold monitoring for hardware failure

Collaboration

ethereum IT is a leader in design, implementation and integration of highly critical collaboration deployments

Our aim is to provide an optimal and seamless communication experience in the workplace delivering team collaboration. Effective collaboration increases productivity and that transforms your work environment

As a result, your employee experience and customer opportunities improve

ethereum IT was an early adopter of IP telephony, leveraging the LAN and WAN for IP based telephony services across the enterprise. Therefore, as the richness of services and integrations has grown and evolved, ethereum IT has stayed at the forefront of leading market capabilities

Implementing a high-quality collaboration solution assists your company to perform innovatively. For example, improved collaboration can shorten the sales and customer service cycles, reduce time-to-market, and quickly adapt to market changes

We have demonstrable experience delivering

Multi-vendor integration of presence, voice, and video deployments
Cloud, on-premises, and geographically-dispersed unified collaboration (UC) environments
Business-critical contact centre's, particularly voice, video, web, and email ingestion
Complex call routing and dial planning
Workplace enablement, for example, telepresence and room-based systems
Migration of services, such as telecommunications, site, and vendor services
Reporting, quality of service and management toolsets

ethereum IT has the ability to work within our customers’ sites to demonstrate the specific outcomes that a collaborative service can provide

Therefore, our services are designed to provide peace of mind and a tangible understanding of what the end-user experience will be, once implemented

ethereum IT assists customers by providing:

Design and architectural services
Baseline compliance auditing and optimisation assistance
Implementation, configuration and integration activities
Platform upgrades and additional capabilities
Ongoing management of collaborative environments

Wireless & Mobility

Over the last fifteen years, we have built and refined the way that we approach deployment of these services, and can therefore guarantee that the delivery matches the expectation of your business

Enterprise wireless LAN deployments are increasing at an exponential rate, as the technology improves to a point where wireless networking can deliver access services on par with traditional wired ports, at a much reduced cost and a huge improvement in agility

Providing users with solid, fast and safe wireless access is now a fundamental function of technology services delivery. Not only does this apply to enterprise devices, but to contractor and guest services – any device, any user, any time

We enable the following capabilities:

Internal, external, and converged wireless LAN delivery
‘Wireless first’ initiatives for Greenfield builds
Public WiFi consultancy and delivery
BYOD and secure services delivery, authentication and management
Enablement of remote working capability
Surveying, optimisation and remediation
Manufacturing, warehouse, sensitive areas enablement
Health care and education environment provision
High density, high throughput and latency sensitive deployments
Analytics, data collation and API based application integrations
Consolidated control and management

ethereum IT has a large and diverse portfolio of satisfied customers where business initiatives have been met by deployment of wireless services. There are a myriad of capabilities within the technology and applying lateral thought to architecture versus outcomes can provide amazing results

We Integrate With Your Ecosystem

Managed IT Services

Mitigate risk by enabling us to proactively monitor your network and devices

ethereum IT provides management of complex voice, data centre, security, and network infrastructure environments, through industry standard best practices, to assist customers in driving better commercial and service management metrics

When specialised solutions are in production, it is often difficult to justify employing highly skilled engineering resources when they are only leveraged on a case by case basis. In that context, it makes sense to engage a certified and trusted specialised provider to manage, support and assist in operational activities

ethereum IT has a number of options to assist in managing environments, programs designed to complement and augment our customers’ internal teams whilst mitigating risk and providing better service outcomes

Hardware and Software Maintenance

Having the right level of maintenance in place is extremely important, however having a partner to call on to facilitate access to the service is critical. This is because within complex IT environments it can be difficult to track issues back to a root cause.

When taking a hardware replacement agreement with ethereum IT, we provide a number of key benefits at no additional charge:

Ability to access ethereum IT Service Desk for troubleshooting advice
Restoration Target based Service Level Agreements
Access to preferential rates for ad-hoc service requests
Access to extremely experienced, highly certified and focused engineers
Access to mainline support, straight into Level 2 and Level 3 engineering teams
Seamless mix of ethereum IT and Vendor resources, dealing with your issue

If you are faced with a Priority One failure on hardware which is covered under the appropriate maintenance levels, we will not leave your site until the problem is resolved.

Solution Support

ethereum IT provides a team of experience and trained service desk engineers to manage and resolve incidents suffered in production environments. This allows specialised 2nd and 3rd level support for critical environments.

Solution support can be per technology pillar or holistically across the IT infrastructure.

The ethereum IT Solution Support offering provides

Level 2 and Level 3 engineering support for incident management
24 x 7 or 8 x 5 coverage options
Access to the ethereum IT Service Desk via phone, email or web
Change management services
SLA’s for response targets
End of month reporting
Discounted engineering rates for ad-hoc engineering services
Options for periodic technical review, health checking and technical incubation

Solution Assurance

By proactively monitoring critical environmental metrics and utilising elevated reporting and operational activity, we assure up-time and integrity of services.

ethereum IT Solution Assurance includes

All Hardware and Software Maintenance features
All Solution Support features
Monitoring of critical services and infrastructure
24 x 7 or 8 x 5 coverage options
SLA’s for up-time metrics
Proactive engineering management

ethereum IT understands that not all customers have the same needs or priorities and therefore can tailor customised managed services packages to suit.

Project Management

Our certified team do more than deliver projects. We deliver outcomes for your business, and prepare you for success

ethereum IT project managers are certified, experienced and committed to your business. Our team are also highly skilled in agile, waterfall and hybrid delivery methodologies

Your business is constantly moving, and high quality, cost-effective project delivery is more important than ever before. Our Project Management Office prides itself on agility and the speed with which it achieves milestones and delivers value to its clients

Our methodology, based on the Project Management Institute Guide to the Body of Knowledge, reflects this flexibility by tailoring scope, scheduling, and resource and task planning to the needs of our clients

We combine our expertise across industries with ongoing learning, so we understand the latest project management best practices

ethereum IT adapts to emerging trends, including remote management, change management, and evolving project management toolsets

In addition to providing general project management services, our team has specialist capabilities in IT project management. Our technology experts with closely with your business using the following delivery approach and skillset

Initiation, including project planning, network readiness assessment, and establishing the project roadmap and timeline
Management of all necessary design documentation and test strategy approach
Financial tracking and scope management
Configuration and implementation, with product staging, installation, user acceptance testing, and reporting
Go live and handover, including technical documentation, training, warranty and BAU transition and essential documentation
Post-implementation support

ethereum IT holds certifications and memberships with leading authorities, including

Australian Institute of Project Management (AIPM)
Project Management Institute (PMI)
Prince2
ACS Membership
ITIL v3
ITIL v4

ethereum IT is also certified Project and Portfolio Management. Our project managers work with technology teams, partners, and your business to manage an effective project team. We provide leadership throughout the project lifecycle, so we can deliver projects in scope, on time, and on budget

Cloud Services & O365

Delivering production workloads using a mixture of on premises and cloud infrastructure can provide remarkable benefits to a enterprise, especially as mainstream cloud providers mature

ethereum IT has invested significant time and resources to build experience in architecting, integrating and testing connectivity, quality of service and provisioning services within disparate environments

We use best in class, mature and enterprise ready products to assist organisations to extract the most out of their investment in private, public, and hybrid cloud

ethereum IT are specialist in O365 deployments from email services, remote desktop farms and Citrix deployments

Services available from ethereum IT include:

Network architecture for cloud connectivity
AWS and Microsoft Azure architecture and provisioning
Troubleshooting and optimisation between on-premises and Cloud providers
Security architectures for safe deployment and management of systems
Citrix farm deployments and management
Email services from 1 employee to an entire organisation
Remote Desktop farms across multiple OS

Our engineers are available for white-board sessions and conceptual conversations, right through to deployment and cut-over activities.

Maintenance

Mitigate risk by enabling us to monitor, maintain and service your network and devices

When specialised solutions are in production, or you have a number of assets across your network, offices and staff, it is often difficult to justify employing highly skilled engineering resources when they are only leveraged on a case by case basis. In that context, it makes sense to engage a certified and trusted specialised provider to manage, support and assist in all maintenance activities

ethereum IT has a number of options to assist in managing user assets, data centre servers and UPS devices, printers and scanners, monitors and conference devices.

Our services are designed to complement and augment our customers’ internal teams whilst mitigating risk and providing quality service outcomes

ethereum IT also provides test & tag services along with new cabling in both power, network or CCTV

Services available from ethereum IT include:

User PC and monitor replacements as required
Device/Asset maintenance, servicing and replacement
UPS battery replacements, whole UPS asset replacement
Management of UPS alert management
Network and Comms device replacement as required
Restoration Target based Service Level Agreements
Access to extremely experienced, highly certified and focused engineers
Test and Tag electrical certification services for all appliances
All new or existing power, network or CCTV cabling repairs, installations or removal

02 4303 7527

info@ethereumit.com.au